DOTS logo NextBus logo
Header image for External Review page

External Review

The Office of Student Affairs at the University of Maryland asked each Director within Student Affairs to launch a self-study and strategic plan to guide departments going forward. As part of this self-study, the University of Maryland Department of Transportation Services (DOTS) invited Directors from two peer institutions, Virginia Tech and the University of Virginia, to conduct an external review of policies, procedures, services and communications. Specific areas of interest identified by the DOTS leadership:

Parking and Transportation Services Overall DOTS Organizational Structure DOTS Automated Services
DOTS Funding Model DOTS Internal Communications DOTS Customer Service

In November 2012, Steve Mouras, Director of Transportation Planning at Virginia Tech, and Rebecca White, Director of Parking & Transportation at the University of Virginia reviewed documents, toured facilities, met with internal and external groups, and prepared this report, providing assessments and recommendations in each of the specific areas identified by the DOTS leadership.